The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.

I'm experiencing the above error on a couple of my servers. All backups work great there are scratch tapes in the tape drive but twice a week I get this error on the servers, which caused the tape job to cancel itselft. I think this has been addressed in the forum with other responses. The suggestions I have come across tell me to change the Response to Media request alert.  I'm not sure how to set the Media Request Alert and when I open up what I think is the media request alert in BUE2012 it's greyed out. I'm thinking I might be misreading the post.

I have BUE 2012 SP2.

Thanks in advance for any help.

briank8to