Need pre-Service Pack 2 RAWS

Hello!

I have the error V-79-40960-38476 and found the solution here:

http://www.symantec.com/business/support/index?page=content&id=TECH209562&actp=search&viewlocale=en_US&searchid=1377240912716

But where can I download the "pre-Service Pack 2 RAW" or does the "pre" mean that I have to "uninstall" the Service Pack 2?

Greetings

Michael