Hey everyone,
I have a Windows 2003 R2 x86 server that I've had Backup Exec 2010 running on for some time. I've recently had a problem with the server not performing Erase jobs and the job just staying stuck in Queued status. This prompted me to run Live Updated to see if there was maybe a hotfix or something to take care of the problem. But, it did not.
Currently my BE2010 is at this version:
Media Server: Version 13.0 Rev 2896 (32bit)
Administration Console: Version 13.0 Rev. 2896 (32bit)
Desktop and Laptop Option: Version 3.1 Rev 3.42.48b
FIPS Version: Not enabled
The installed updates are:
Service Pack 1
Hotfix 358409
Hotfix 354875
Hotfix 138449
Hotfix 141686
Hotfix 153396
Hotfix 162860
There was one more hotfix, 354913, that was recommended to be uninstalled in my situation via another forum thread in this forum, but uninstalling did not resolve the issue.
I've done Backup Exec diagnostics and everything comes back properly.
I've uninstalled the (internal) LTO-3 tape drive drivers via Backup Exec and I've also removed it in Windows. Upon a reboot the drive showed up again in Windows and in BE2010.
So, right now, the when I try running an EJECT or an ERASE job, the job sits in a queued state and when I open the log it says the following:
Job Name: Eject Drive 00051
Job type: Utility
Job Log:
Status: Server Paused
Current Operation: Eject
Server Name:
Device Name: IBM 1
I'm getting tempted to just uninstall Backup Exec and reinstall it. Is there anything else I should try?