Hi, I cannot force BackupExec 2014 to see my robotic library HP MSL 2024 with one Ultrium-3 drive. BE sees the Ultrium-3 drive only, not the library. Reinstallation of whole BackupExec 2014 did not work. OS is Widnows Server 2012 R2. Discover.exe utility is able to detect the library:
c:\Program Files\Symantec\Backup Exec>discover.exe
System Page Size: 4096
ByName: Tape
ByName: MediumChanger
ByName: Changer
03:00:04:01 08 -- \\.\Changer0
INQ 00 "HP MSL G3 Series 6.10"
INQ cc "HP MSL 2024 6.10"
INQ dc ""
INQ 83 "HP MSL G3 Series DEC110083X"
INQ 80 "DEC110083X"
TUR 00 00000
RES 00 00 00000
REL 00 00 00000
MTE 0000 1
STE 03e9 24
IEE 0065 0
DTE 0001 2
0 "HP Ultrium 3-SCSI HU1091375R"
1 "HP Ultrium 2-SCSI HUE065124R"
BUS SCSI(1)
MAX controller bytes 0xffffff pages 0x101
ByPort: Scsi
02:00:00:00 1f -- \\.\Scsi2:
INQ 00 "COMPAQ SCSI COMMUNICATECIS2"
INQ cc "COMPAQ SCSI COMMUNICATECIS2"
INQ dc "COMPAQ SCSI COMMUNICATECIS2"
INQ 80 ""
ByGuid: Tape
03:00:04:00 01 2147483646 \\?\scsi#sequential&ven_hp&prod_ultrium_3-scsi#8&894
225b&0&000400#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
INQ 00 "HP Ultrium 3-SCSI D24W"
INQ cc "HP ULTRIUM920 DRV D24W"
INQ dc ""
INQ 83 "HP Ultrium 3-SCSI HU1091375R"
INQ 80 "HU1091375R"
TUR 00 23a00
RES 00 00 00000
REL 00 00 00000
MAX drive bytes 0xffffff
MIN drive bytes 0x1
BUS SCSI(1)
MAX controller bytes 0xffffff pages 0x101
ByGuid: Changer
03:00:04:01 08 00 \\?\scsi#changer&ven_hp&prod_msl_g3_series#8&894225b&0&00040
1#{53f56310-b6bf-11d0-94f2-00a0c91efb8b}
ByGuid: ChangerIomega
ByGuid: CDRom
c:\Program Files\Symantec\Backup Exec>
Drivers and firmware for the SCSI card, tape drive and tape library are the latest.
Licenses:
Image may be NSFW.
Clik here to view.
Any suggestions?
Thank you.