Hello all. Hope you can assist with this one.
All of the sudden, backups on 6 of my Windows servers stopped with a failed error. all of them have the error:
(Server: "XXXXX") (Job: "Testing OLDG-AS1 Backup-Full") Testing OLDG-AS1 Backup-Full -- The job failed with the following error: The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.
I looked up the error and I have made sure that the Windows server that is being backed up has the same Agent version as the backup server, I have tested the creditials, created a new backup job, rebooted the Windows server and the backup server. Made sure that the Backup remote agent service is running on both servers.
What am I missing? Even when I go to the "Install agents" for remote computers, one server that I keep testing on comes up after the validation with "The Backup Exec Agent for Windows has been deted on the target computer xxx.xxx.xxx.xxx. Thre are no updates or updates required at this time. " Same version of the agent on both which is 14.0.1798.1373.
Help please.. this is driving me nuts.... I have to get these servers backing up as they are very important and I have run out of things to try.
Regards
Cathy