Hi Symantec,
I have multiple case open with Symantec for almost 60 days without solution. The dedicate duty manager over the phone complain about me as a client follow up the case everyday. As a customer I want to complain about the lack of support and response to multiple cases. The duty manager also told me I am not business critical customer so I should not complaint as they are doing me a flavor so I can speak to baseline engineer.
According to the escalation process provided by Symantec (http://www.symantec.com/support/Symantec_SEE.pdf) - https://www-secure.symantec.com/connect/forums/backup-exec-2014-symantec-bad-support-experience-sydney
I have follow the step to escalate and I have the right talk to baseline engineer.
The dedicated duty manager also ask me to contact their legal department if I have complaint. Can someone provide me the legal department contact email address or phone number in Australia? Or the proper complaint contact?
Now can someone from Symantec senior management review my cases and also provide me the SLA of Symantec Backup Exec support?
Regards,