I am having this problem on a number of servers since upgrading to Backup Exec 2014. We spent a whole day working with one server to determine what can be causing this. All to no avail.
The system to be backed up is a simple physical machine running Window 7 Enterprise. It has Microsoft Office and that is about it. All updates, service packs, have been applied both to the client and the server. All the updates to Backup Exec 2014 are applied and the current Backup Exec Client is on the machine in question.
Here are the actions we have taken with no change to the outcome:
1. Removed Symantec End Point Protection - per the information from Symantec, it seems perhaps Backup Exec is getting cross ways with the End Point Protection product.
- No change. V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
2. Turned off the Windows Firewall - again perhaps causing the issue.
- No change
3. Turned off Advance File backup and tried to backup just one file.
- No change
4. Reviewed the link give by Symantec but nothing is helpful there. All the items are related to configuration items that are either set or not relevant in this simple situation.
5. Reviewed all error/event logs no both machines and found nothing. Checked the disk on the machine being backed up, nothing there. Removed all restore points--some item from Symantec suggested this may be an issue. Nothing changes.
6. Uninsllated the Backup Exec agent on the client and reinstalled, re-established trust. No good.
Observation: Watching with the Backup Exec Agent display up on the client and the Backup Exec server we can see they do "Snap Shot" processing, the server shows "mount media" and then in a few seconds the backup fails.
Observation: The Backup Exec Client is able to communicate with the server since when setting up the job you can see all the files. The push install process also talks with the client and reports "no updates needed".
Observation: Shares and access to the drives work as expected.
While we are discussing this one machine, We have five (5) others behaving the same way. At the same time about 10 other machines are backup up just fine.
The error information provided by Backup Exec 2014 is of no use. It is so general and the article that it refers too is likewise a very general document.
Is there any tool or something that can check the communications betweeen the Backup Exec Server process and the Backup Exec Client to determine what is going on here?
Any help is appreciated.
Thanks in advance.