Cannot view backup sets on restore wizard Backup Exec 2012 SP4

Hi,

When we try to restore file on the backup server, we cannot view any backup set on the restore wizard, although the backup was successful. The Symantec Backup Exec 2012 SP4 was install on the Server 2012 Standard. In the past we can restore the file. 

Below is our backup configuration:

- Here are 8 tape inside the tape library, everyday will backup to the corresponding tape, for example: Monday backup to tape 001, Tuesday backup to tape 002 ....