Hello All,
I previously posted this to an existing and unrelated forum thread as I could not find out how to create a new one.
I think I am now creating a new one?
Hopefully this is seen by a Symantec Employee and perhaps my comments here will get some attention.
The issue(s)
There is something seriously wrong with the web based support CASE mechanism.
Firstly
Whenever I log in to the site and whatever I am trying to do - Create a case or Manage or update a case, I am asked every time to enter this "One Time information" with the details of me and the company etc.
it is not a "One time information" scenario it should be called an "Every time information" scenario.
is anyone looking into this as I have raised it with people several times before.
Secondly
it seems to be impossible to access a case already created,
I go through the "First time Information" and enter all the details in the form on the right of the page and enter the existing case number.
it then creates another case with a new case number for me.
Is there something hidden that I cannot see? or is this functionality disabled? It does not seem logical to create yet another case?
Please can you advise urgently.
I received a "NO reply" email from the support person advising me that a plan of action had been added to my case and I Cannot see it because I cannot access the case, I also cannot reply to this email.
Here is the email:
Dear Peter
A Plan of Action (POA) has been added to case 07475741 BACKUP - DUPLICATE JOB - MOUNT ERROR. Please login via My Symantec to see details .
***NOTICE: This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication.***
Disclaimer: By submitting this information you agree you are authorized to provide this data for processing in accordance with the Privacy Policy :http://www.symantec.com/about/profile/policies/privacy.jsp
My details are:
Peter Bate of Gresham Computing
email: pbate@gresham-computing.com
tel Home: +61 7 32001132
Tel Office +61 7 32001784
Skype: Peterbate2
I am available 24 X 7
Please help me.